Privacy Policy

1. Introduction

Welcome to Ashen Guild. We are committed to protecting your privacy and handling your data in a transparent manner. This Privacy Policy explains what personal data we collect, how we use it, and your rights in relation to it. By using our website and services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

Ashen Guild collects various types of information to provide and improve our services to you. This includes:

• Personal Data: When you register for an account, make a purchase, or sign up for a workshop, we may ask for personally identifiable information such as your name, email address, postal address, and phone number.
• Usage Data: We automatically collect information on how the service is accessed and used. This Usage Data may include your computer's Internet Protocol address (IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.
• Transaction Data: Details about payments to and from you and other details of products and services you have purchased from us.

3. How We Use Your Information

Ashen Guild uses the collected data for various purposes:

• To provide and maintain our Service.
• To notify you about changes to our Service.
• To allow you to participate in interactive features of our Service when you choose to do so.
• To provide customer support.
• To process transactions and manage your orders.
• To provide analysis or valuable information so that we can improve the Service.
• To monitor the usage of our Service.
• To detect, prevent, and address technical issues.
• To send you marketing and promotional communications about our artisan crafts, workshops, and events, where you have consented to receive such communications.

4. Sharing Your Data

We may share your personal data with trusted third parties to help us provide our services, such as payment processors, shipping partners, and marketing platforms, but only to the extent necessary. We ensure that all such third parties adhere to strict data protection standards.

We do not sell your personal data to third parties.

5. Data Security

The security of your data is important to us. We implement industry-standard technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or method of electronic storage is 100% secure.

6. Your Data Protection Rights

Depending on your location, you may have the following data protection rights:

• The right to access, update, or delete the information we have on you.
• The right to rectify incomplete or inaccurate information.
• The right to object to our processing of your Personal Data.
• The right to request the restriction of the processing of your personal information.
• The right to data portability.
• The right to withdraw consent at any time where Ashen Guild relied on your consent to process your personal information.

To exercise any of these rights, please contact us at info@hearthwovencollective.co.uk.

7. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the "Last Updated" date at the top of this Privacy Policy.